Support
Services
Ensuring Salesforce fulfills users’ expectations in a dynamic business environment starts with having the right team. Whether you are four days or four years post implementation, you need access to a variety of skill sets that can be scaled to meet demand. Skoruz’ Salesforce support services offer a cost effective and flexible way to add expertise and resources in a time when Salesforce skill sets are in high demand.
Our Salesforce support services help in maintaining error free system functions, user support, enhancement of existing functionalities and etc. We map your customization needs and required maintenance tasks, to ensure continuous momentum in deriving higher returns throughout your Salesforce lifecycle. Our Salesforce IT Service Desk can add speed and confidence towards attaining your business objectives.
| Basic | Standard | Premium | |
|---|---|---|---|
| User Management | ✓ | ✓ | ✓ |
| Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups) |
✓ | ✓ | ✓ |
| Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons) |
✓ | ✓ | ✓ |
| Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates) |
✓ | ✓ | ✓ |
| Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench) |
✓ | ✓ | ✓ |
| Reports, Dashboards | ✓ | ✓ | ✓ |
| Other Configurations Items | ✓ | ✓ | ✓ |
| Basic | Standard | Premium | |
|---|---|---|---|
| Troubleshooting in Apex, VF Pages, Triggers | ✓ | ✓ | ✓ |
| Outlook Connect, Lotus Notes Connect, Excel Connect | ✓ | ✓ | ✓ |
| Community Portal, Sites | ✓ | ✓ | ✓ |
| SF Mobile | $ | ✓ | ✓ |
| Basic | Standard | Premium | |
|---|---|---|---|
| Computer Telephony Integration | $ | ✓ | ✓ |
| Salesforce to Salesforce | $ | ✓ | ✓ |
| API & Webservices | $ | ✓ | ✓ |
| Single Sign-on | $ | $ | ✓ |
| Basic | Standard | Premium | |
|---|---|---|---|
| 24*7 Telephone Support | $ | $ | ✓ |